Utah Valley University Status

Partial Cloud Services Outage

Monitoring - A fix has been applied and all affected services should be available to all users. We will continue to monitor it closely.
Oct 30, 2025 - 12:06 MDT

Update - Update: Campus call centers are available to receive calls again. Restoration of other affected services is ongoing. Updates will be provided as more services become available.
Oct 29, 2025 - 15:06 MDT

Update - We are continuing to work on a fix for this issue.
Oct 29, 2025 - 12:15 MDT

Update - Update: the Service Desk has some services restored, such as password resets and authentication method modifications. Email services and calls are still affected.
Oct 29, 2025 - 12:08 MDT

Update - Update: the Service Desk and Financial Aid office are unable to receive calls right now. If you need to contact either department, please contact them online through a ticket or a chat through https://www.uvu.edu/servicedesk/
Oct 29, 2025 - 10:58 MDT

Identified - We have identified a partial cloud vendor outage affecting password resets, testing services, campus call centers, and other campus IT services. Updates will be provided as we learn more.
Oct 29, 2025 - 10:46 MDT

myUVU Services Operational

myUVU General Services Operational

myUVU Student Services Operational

myUVU Employee Services Operational

Teaching, Learning, & Classrooms Operational

Canvas Operational

SRI Operational

Classroom Streaming Services Operational

Audio/Video Support Operational

Citrix Virtual Lab Operational

Tutor Schedule System Operational

Network & Wireless Operational

Wireless Network Operational

Wired Network Operational

Virtual Private Networks Operational

Registration and Planning Operational

Banner Operational

Wolverine Track Operational

Advisor Dashboard Operational

Class Registration Operational

Accounts & Access Operational

Duo Operational

UVU Accounts Operational

Password Management Tools Operational

Software, Websites & Apps Operational

Google Suite Operational

Office 365 Operational

Adobe Operational

myUVU Operational

Employee and HR Services Operational

Banner Application Navigator Operational

TIMS Employee Time Management Operational

HR and Hiring Services Operational

Campus Services Operational

Printing Operational

Power Operational

SLSS Services Operational

Campus Scheduling Services Operational

Email, Calendar, & Collaboration Operational

Employee Email Operational

Student Gmail Operational

Teams Operational

Data Reports Operational

Atlassian Operational

Telephones Operational

IT Professional Services Operational

IT Asset Management Operational

MS Threat Protection Operational

Jira Service Management Operational

Ask Wilson Chatbot Operational

Bitdefender Operational

Bitlocker Operational

OU Campus Operational

Storage, Servers, & Backups Operational

Box Operational

Virtualization Operational

Payments and POS Services Operational

Dining and POS Services Operational

Tuition Payment Services Operational

Financial Aid Services Operational

General IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

Financial Aid Student Forms Outage

Resolved - The Financial Aid Student Forms outage has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 30, 12:07 MDT

Monitoring - A fix has been applied and Financial Aid Student Forms should be available to all users. We will continue to monitor it closely.
Oct 29, 16:42 MDT

Identified - We have identified a Financial Aid Student Forms outage affecting all users attempting to access uvu.studentforms.com. Updates will be provided as we learn more.
Oct 29, 10:37 MDT

Oct 29, 2025

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

Registration Outage

Resolved - The registration outage affecting students' ability to register for classes has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 22, 19:45 MDT

Monitoring - A fix has been applied and class registration should be available to all priority registrants. We will continue to monitor it closely.
Oct 22, 16:24 MDT

Update - We are still investigating this issue. We are working with a vendor to resolve it. Updates will be provided as we learn more.
Oct 22, 14:15 MDT

Identified - We have identified a registration outage affecting students' ability to register for classes. Updates will be provided as we learn more.
Oct 22, 07:20 MDT

Oct 21, 2025

Canvas and other cloud-provided service outage

Resolved - The AWS outage affecting various UVU services has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 21, 15:29 MDT

Monitoring - All services have been validated and should be available to UVU students and employees. We will continue to monitor them closely.
Oct 21, 11:22 MDT

Update - Update: All services but Element 451 have been validated as working. Updates will be provided as we learn more.
Oct 21, 10:53 MDT

Update - Update: Amazon Web Services reports all systems operational and we are in process of validating our systems. Canvas and Atlassian products (Jira and Confluence) are back online and should be available to all users. Other systems are still awaiting validation.
Oct 20, 20:52 MDT

Update - Update: EBSCO and ProQuest research databases are impacted by this issue.
Oct 20, 13:19 MDT

Update - Update: Element 451, used for student applications to UVU, and Civitas Advising/Administrative Analytics (Inspire and Illume) are is also affected by this incident.
Oct 20, 10:50 MDT

Update - Update: Qualtrics is also affected by this incident.
Oct 20, 10:07 MDT

Update - Update: Qualtrics is also affected by this incident.
Oct 20, 10:06 MDT

Update - This outage is also affecting Atlassian products, such as Jira and Confluence. Other services could be affected if supported by Amazon Web Services (AWS). Updates will be provided as we learn more.
Oct 20, 07:52 MDT

Identified - Instructure has identified an outage affecting Canvas access due to a third-party issue. Canvas will be unavailable until the issue is resolved. Updates will be provided as we learn more.
List of affected services: Canvas, Jira/Confluence, Qualtrics, Element 451
Oct 20, 07:30 MDT

Partial Admissions Outage

Resolved - The partial Admissions outage has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 21, 15:27 MDT

Monitoring - A fix has been applied and Admissions services should be available. We will continue to monitor Admissions services closely.
Oct 21, 13:57 MDT

Investigating - We are investigating reports of a partial Admissions outage. Updates will be provided as we learn more.
Oct 21, 12:07 MDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.