Utah Valley University - StatusPage
Kaltura Transcoding and Upload Delays
Identified - Kaltura is experiencing issues with transcoding and upload delays. Their engineers have identified the cause and are working on a fix. Please see Kaltura's Statuspage for additional details. https://status.kaltura.com/
Sep 10, 16:33 MDT
myUVU Services ? Operational
myUVU General Services ? Operational
myUVU Student Services ? Operational
myUVU Employee Services ? Operational
Accounts & Access ? Operational
Duo ? Operational
Courtesy Account ? Operational
Generic Account ? Operational
Login Help ? Operational
Business Applications & Reporting ? Operational
Banner Application Navigator ? Operational
Data Reports ? Operational
Desktop, Devices, & Printing ? Operational
Printing ? Operational
Bitdefender ? Operational
SPSS ? Operational
NVivo ? Operational
Email, Calendar, & Collaboration ? Operational
Employee Email ? Operational
Student Gmail ? Operational
Teams ? Operational
Video Conferencing ? Operational
Social Media ? Operational
Information Security ? Operational
Spirion ? Operational
Virtual Private Networks ? Operational
Security Standards ? Operational
IT Professional Services ? Operational
Mobile ? Operational
Banner ? Operational
IT Asset Management ? Operational
Repairs ? Operational
Network & Wireless ? Operational
Wireless Network ? Operational
Wired Network ? Operational
VPN ? Operational
Citrix ? Operational
Software & Apps ? Operational
Lucidchart ? Operational
Google Suite ? Operational
Office 365 ? Operational
Adobe ? Operational
Applications ? Operational
Student Software ? Operational
Employee Software ? Operational
Storage, Servers, & Backups ? Operational
Box ? Operational
Dropbox ? Operational
BMI ? Operational
Server Request ? Operational
System Monitoring ? Operational
Cloud Storage ? Operational
Teaching, Learning, & Classrooms ? Degraded Performance
Qualtrics ? Operational
Canvas ? Degraded Performance
Campus Labs ? Operational
Copyright ? Operational
SRI ? Operational
Media Classroom ? Operational
Course Evaluations ? Operational
Telephones & Televisions ? Operational
Audio/Video Support ? Operational
Telephones ? Operational
Websites ? Operational
myUVU ? Operational
Give Feedback ? Operational
OU Campus ? Operational
DocuSign and Edocs ? Operational
General IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance is scheduled for November 15th from 6 AM to 6 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available. More… Nov 15, 06:00-18:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 17:58 MDT
Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services

Employee Services
- Banner Services
- Payroll and Timeclock

Faculty Services
- Banner Faculty Services
- My Classes Services

Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Sep 18, 17:57 MDT
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
myUVU first time login outage More...
Resolved - The myUVU outage affecting first time logins for new students and staff has been resolved. Please contact the Service Desk if you experience any more issues.
Sep 18, 17:29 MDT
Identified - We have identified the issue affecting first time login to myUVU for new students and staff and are working on a fix. Updates will be provided as we learn more.
Sep 18, 12:26 MDT
Investigating - We are investigating reports that some new students and employees are unable to conduct their first time login to myUVU. Updates will be provided as we learn more.
Sep 17, 11:18 MDT
Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020
PeopleAdmin/uvu.jobs degraded performance
Resolved - The PeopleAdmin/UVU.jobs speed issue has been resolved. Please contact the Service Desk if you experience any more issues.
Sep 14, 20:00 MDT
Monitoring - A fix has been applied and PeopleAdmin/uvu.jobs should be back to normal speeds. We will continue to monitor PeopleAdmin/uvu.jobs closely.
Sep 14, 19:41 MDT
Investigating - We are investigating reports that PeopleAdmin/uvu.jobs websites are running slowly. Updates will be provided as we learn more.
Sep 14, 17:49 MDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Partial network outage
Resolved - The Network outage has been resolved. Please contact the Service Desk if you experience any more issues.
Sep 10, 15:37 MDT
Monitoring - A fix has been applied and network services should be available at the AX, BRC, ES, HA, HB, and HP buildings. We will continue to monitor this closely.
Sep 10, 08:29 MDT
Update - We have identified a network outage due to a major fiber line cut, affecting the AX, BRC, ES, HA, HB, and HP areas. The main campus network is unaffected. We expect this to be resolved by tomorrow morning at the earliest.
Sep 9, 16:54 MDT
Identified - We have identified a network outage affecting the AX, BRC, ES, HA, HB, and HP areas. The main campus network is unaffected. Updates will be provided as we learn more.
Sep 9, 16:30 MDT
Update - We have identified a network outage affecting the AX, BRC, ES, HA, HB, and HP areas. The main campus network is unaffected. Updates will be provided as we learn more.
Sep 9, 16:30 MDT
Investigating - We are investigating reports of some connectivity issues at UVU. Preliminary assessment suggests a cut fiber line. An update will be provided within the next hour.
Sep 9, 16:13 MDT
Sep 9, 2020
Sep 8, 2020

No incidents reported.

Sep 7, 2020
Kaltura Transcoding and Upload Delays
Resolved - This incident has been resolved. Please contact the Service Desk if you continue to experience issues.
Sep 7, 13:03 MDT
Identified - Kaltura is experiencing issues with transcoding and upload delays. A fix has been applied and their system is working through a backlog of media. Please see Kaltura's Statuspage for additional details. https://status.kaltura.com/
Sep 2, 15:08 MDT
Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

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