Utah Valley University Status

Utah Valley University - StatusPage

All Systems Operational

myUVU Services Operational

myUVU General Services Operational

myUVU Student Services Operational

myUVU Employee Services Operational

Accounts & Access Operational

Duo Operational

Courtesy Account Operational

Generic Account Operational

Business Applications & Reporting Operational

Banner Application Navigator Operational

Data Reports Operational

Desktop, Devices, & Printing Operational

Printing Operational

Bitdefender Operational

SPSS Operational

NVivo Operational

Email, Calendar, & Collaboration Operational

Employee Email Operational

Student Gmail Operational

Teams Operational

Video Conferencing Operational

Social Media Operational

Information Security Operational

Spirion Operational

Virtual Private Networks Operational

Security Standards Operational

IT Professional Services Operational

Mobile Operational

Banner Operational

IT Asset Management Operational

Repairs Operational

Network & Wireless Operational

Wireless Network Operational

Wired Network Operational

VPN Operational

Citrix Operational

Software & Apps Operational

Lucidchart Operational

Google Suite Operational

Office 365 Operational

Adobe Operational

Applications Operational

Student Software Operational

Employee Software Operational

Storage, Servers, & Backups Operational

Box Operational

Dropbox Operational

BMI Operational

Server Request Operational

System Monitoring Operational

Cloud Storage Operational

Teaching, Learning, & Classrooms Operational

Qualtrics Operational

Canvas Operational

Campus Labs Operational

SRI Operational

Media Classroom Operational

Course Evaluations Operational

Telephones & Televisions Operational

Audio/Video Support Operational

Telephones Operational

Websites Operational

myUVU Operational

Give Feedback Operational

OU Campus Operational

DocuSign and Edocs Operational

General IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance is scheduled for November 15th from 6 AM to 6 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available. Nov 15, 06:00-18:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 17:58 MDT

Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services

Employee Services
- Banner Services
- Payroll and Timeclock

Faculty Services
- Banner Faculty Services
- My Classes Services

Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Sep 18, 17:57 MDT

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

Class Registration Errors

Resolved - The class registration errors have been resolved. Please contact the Service Desk if you experience any more issues.
Oct 20, 17:30 MDT

Monitoring - A fix has been applied and users should no longer encounter web errors in the class registration system. We will continue to monitor class registration closely.
Oct 20, 16:36 MDT

Investigating - We are investigating reports that some users are encountering errors in the class registration system. Updates will be provided as we learn more.
Oct 20, 15:50 MDT

Oct 19, 2020

Box login issues

Resolved - The Box outage has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 19, 13:06 MDT

Monitoring - A fix has been applied and Box should be available. We will continue to monitor Box closely. Please contact the Service Desk if you experience further issues.
Oct 19, 10:58 MDT

Identified - We have identified a partial Box outage. You may experience slow response times and login issues. Updates will be provided as we learn more.
Oct 19, 09:19 MDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

System maintenance is scheduled for Thursday, October 15, 8:00 AM to Saturday, October 17, 5:00 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available.

Completed - The scheduled maintenance has been completed.
Oct 17, 17:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 MDT

Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Academics
- Paying For My Education
Employee Services
- Banner Services
- Payroll and Timeclock
Faculty Services
- Banner Faculty Services
- My Classes Services
Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Oct 8, 14:00 MDT

Resolved - The login outage myUVU, Canvas, and other services has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 17, 10:28 MDT

Monitoring - A fix has been applied and login services should be consistently available for myUVU, Canvas, and other services. We will continue to monitor login services closely.
Oct 17, 09:34 MDT

Update - Login services to myUVU, Canvas, and other services will be sporadically available as we continue to investigate this issue. We apologize for the inconvenience. Updates will be provided as we learn more.
Oct 17, 03:56 MDT

Investigating - Login services for myUVU, Canvas, and other services are unavailable again. We are continuing to investigate. Updates will be provided as we learn more.
Oct 17, 01:18 MDT

Resolved - The login outage affecting myUVU, Canvas, and other services has been resolved. We will continue to monitor login services closely.
Oct 17, 00:57 MDT

Monitoring - A fix has been applied and login should be available again on myUVU, Canvas, and other services. We will continue to monitor login services closely.
Oct 17, 00:36 MDT

Investigating - We are investigating reports of a login outage affecting myUVU, Canvas, and other services. Updates will be provided as we learn more.
Oct 17, 00:13 MDT

Oct 16, 2020

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:46 MDT

Scheduled - Scheduled network maintenance is ongoing today. There will be brief network disruptions throughout the day as the maintenance progresses. We will continue to monitor the network closely.
Oct 16, 10:45 MDT

Oct 15, 2020

Resolved - A permanent fix has been applied. Users are able to change their password and will no longer need to always accept a prompt a to share information with some of the services they try to login to. The scheduled maintenance is still underway and some services will continue to be unavailable due to that. Please contact the Service Desk if you continue to experience any issues.
Oct 15, 17:52 MDT

Monitoring - A temporary fix has been applied and login to myUVU, Canvas, and other services is available again. Users will be unable to change their password and will have to accept a prompt about sharing information with some of the services they try to log into until a permanent fix can be applied. The scheduled maintenance is still underway and some services will continue to be unavailable due to that. We will continue to monitor things closely. Please contact the Service Desk if you continue to experience any login issues.
Oct 15, 14:48 MDT

Update - We will provide more updates as new information becomes available. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 13:38 MDT

Update - We are continuing to work on a fix for this issue. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 12:12 MDT

Update - We are continuing to work on a fix for this issue. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 11:31 MDT

Update - We are continuing to work on a fix for this issue.
Oct 15, 10:42 MDT

Update - Work is continuing to restore login to myUVU, Canvas, and other services. We apologize for the inconvenience.
Oct 15, 10:10 MDT

Identified - Login to myUVU, Canvas, and other services is currently unavailable due to a scheduled maintenance. An update will be provided when login services are restored.
Oct 15, 09:09 MDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.