Utah Valley University Status

Utah Valley University - StatusPage

All Systems Operational

myUVU Services Operational

myUVU General Services Operational

myUVU Student Services Operational

myUVU Employee Services Operational

Box Operational

Canvas Operational

Chitester Operational

Dreamspark Operational

DUO Operational

Exchange Operational

G Suite Operational

Google Docs Operational

Google Drive Operational

Google Sheets Operational

Google Slides Operational

Mobility Print Operational

General IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2020

POB WMS Outage

Resolved - This incident has been resolved. Please contact the Service Desk if you encounter any issues.
Apr 9, 10:34 MDT

Monitoring - POB WMS experienced a brief outage. It has been resolved. We will continue to monitor it closely.
Apr 9, 09:46 MDT

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

DCVPN Connection Issues Affecting Some Users

Resolved - This incident has been resolved. Please contact the Service Desk if you experience issues reaching resources from the DCVPN.
Apr 3, 11:57 MDT

Monitoring - All reported user issues connecting to resources from the DCVPN have been resolved. Please contact the Service Desk if you are experiencing these issues.
Apr 3, 11:23 MDT

Identified - Some users are experiencing issues connecting to resources from the DCVPN. Please contact the Service Desk if you are experiencing these issues.
Apr 2, 13:49 MDT

Apr 2, 2020

Remote Desktop/Chat Support Outage

Resolved - This incident has been resolved.
Apr 2, 16:52 MDT

Monitoring - A fix has been applied and service has been restored. Agents have been provided with new login instructions from the Service Desk. Please contact the Service Desk if you continue to experience any issues.
Apr 2, 16:32 MDT

Update - A fix is in progress and the login method will change. We will provide another update with login instructions once service is completely restored.
Apr 2, 12:11 MDT

Identified - All remote desktop/chat support is currently unavailable through Service Desk and other areas due to a login issue. It is being worked on. We will provide an update when we know more.
Apr 2, 08:41 MDT

Kaltura MediaSpace Performance Issues

Resolved - This has been resolved with an infrastructure expansion by Kaltura. Please see their Statuspage incident for more details. https://status.kaltura.com/incidents/6xqylrf6t8s3.
Apr 2, 09:33 MDT

Monitoring - Kaltura MediaSpace is experiencing performance issues that they will be resolving with a scheduled infrastructure expansion. We have received reports of this affecting some UVU classes. Please follow their Statuspage incident for more details. https://status.kaltura.com/incidents/6xqylrf6t8s3
Mar 30, 19:32 MDT

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 29, 2020

System maintenance is scheduled for March 29, 2020 6:00 AM to 6:00 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available. More…

Completed - The scheduled maintenance has been completed.
Mar 29, 15:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:00 MDT

Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services
Employee Services
- Banner Services
- Payroll and Timeclock
Faculty Services
- Banner Faculty Services
- My Classes Services
Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Mar 10, 09:15 MDT

Main Campus Major Network Outage

Resolved - This issue has been resolved. Please contact the Service Desk if you experience any issues.
Mar 29, 02:00 MDT

Monitoring - The issue has been identified and a fix has been applied. All services are operating normally. We will continue to monitor things closely.
Mar 29, 01:30 MDT

Update - We are continuing to investigate this issue. An update will be provided at 0130 MDT or when we learn more.
Mar 29, 00:31 MDT

Update - Most UVU services including login to myUVU and Canvas are unavailable due to this outage. We are continuing to investigate and will update when we learn more.
Mar 28, 23:56 MDT

Investigating - Main campus is experiencing a major network outage. It is being looked into. An update will be provided when we learn more.
Mar 28, 23:25 MDT

Mar 28, 2020

Wolverine Track Outage

Resolved - This incident has been resolved.
Mar 28, 14:37 MDT

Monitoring - A fix has been applied and Wolverine Track service has been restored. Please contact the Service Desk if you continue to experience any issues.
Mar 28, 14:14 MDT

Update - We are continuing to investigate this issue. An update will be provided when we learn more.
Mar 28, 13:50 MDT

Update - We are continuing to investigate this issue.
Mar 28, 13:10 MDT

Investigating - Wolverine Track users are currently experiencing errors on the system. It is being worked on.
Mar 28, 13:04 MDT

Mar 27, 2020

Partial network outages at Main Campus and Thanksgiving Point

Resolved - This incident has been resolved.
Mar 27, 10:56 MDT

Monitoring - Thanksgiving Point network issues have been resolved and Main Campus issues are limited to low impact utility networks. Please contact the Service Desk if you continue to experience issues.
Mar 27, 09:31 MDT

Investigating - We have received reports of network outages at the Main Campus and thanksgiving point. It is being looked into.
Mar 27, 08:54 MDT

Mar 26, 2020

No incidents reported.