Utah Valley University - StatusPage
Identified - Fortinet (Fortimail email filtering) access is currently unavailable. We are working on resolving the issue and will update as we know more.
Jul 9, 08:39 MDT
myUVU Services ? Operational
myUVU General Services ? Operational
myUVU Student Services ? Operational
myUVU Employee Services ? Operational
Accounts & Access ? Operational
Duo ? Operational
Courtesy Account ? Operational
Generic Account ? Operational
Login Help ? Operational
Business Applications & Reporting ? Operational
Banner Application Navigator ? Operational
Data Reports ? Operational
Desktop, Devices, & Printing ? Operational
Printing ? Operational
Bitdefender ? Operational
SPSS ? Operational
NVivo ? Operational
Email, Calendar, & Collaboration ? Degraded Performance
Employee Email ? Degraded Performance
Student Gmail ? Operational
Teams ? Operational
Video Conferencing ? Operational
Social Media ? Operational
Information Security ? Operational
Spirion ? Operational
Virtual Private Networks ? Operational
Security Standards ? Operational
IT Professional Services ? Operational
Mobile ? Operational
Banner ? Operational
IT Asset Management ? Operational
Repairs ? Operational
Network & Wireless ? Operational
Wireless Network ? Operational
Wired Network ? Operational
VPN ? Operational
Citrix ? Operational
Software & Apps ? Operational
Lucidchart ? Operational
Google Suite ? Operational
Office 365 ? Operational
Adobe ? Operational
Applications ? Operational
Student Software ? Operational
Employee Software ? Operational
Storage, Servers, & Backups ? Operational
Box ? Operational
Dropbox ? Operational
BMI ? Operational
Server Request ? Operational
System Monitoring ? Operational
Cloud Storage ? Operational
Teaching, Learning, & Classrooms ? Operational
Qualtrics ? Operational
Canvas ? Operational
Campus Labs ? Operational
Copyright ? Operational
SRI ? Operational
Media Classroom ? Operational
Course Evaluations ? Operational
Telephones & Televisions ? Operational
Audio/Video Support ? Operational
Telephones ? Operational
Websites ? Operational
myUVU ? Operational
Give Feedback ? Operational
OU Campus ? Operational
DocuSign and Edocs ? Operational
General IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services

Employee Services
- Banner Services
- Payroll and Timeclock

Faculty Services
- Banner Faculty Services
- My Classes Services

Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Posted on Jun 2, 09:24 MDT
Past Incidents
Jul 14, 2020

No incidents reported today.

Jul 13, 2020
Resolved - Wireless access is fully restored; if you see any further issues please contact the Service Desk.
Jul 13, 13:52 MDT
Update - This is also affecting the RL and HP buildings. We are continuing to work on a fix. We will provide an update when we have more information.
Jul 8, 16:01 MDT
Identified - We have identified a partial wireless network outage affecting FL, CB, and WS buildings and are working on a fix. We will provide an update when we have more information.
Jul 8, 13:02 MDT
Investigating - We are investigating reports of wireless connection issues in some areas of campus. We will report back when we know more.
Jul 8, 12:47 MDT
Jul 12, 2020

No incidents reported.

Jul 11, 2020
Completed - The scheduled maintenance has been completed.
Jul 11, 14:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:00 MDT
Scheduled - Instructure is performing a scheduled maintenance on Portfolium for Canvas on July 11, 2020 8:00 AM to 2:00 PM. Portfolium will be unavailable during this time. Canvas should remain available.
Jul 9, 12:36 MDT
Jul 10, 2020

No incidents reported.

Jul 9, 2020
Resolved - Users going to https://www.uvu.edu/itservices/catalog/ will now be redirected to https://www.uvu.edu/itservices/.
Jul 9, 13:54 MDT
Investigating - When accessing the IT Services Catalog, users are getting a 404 Page Not Found error. We are working to resolve the issue, and will update when we learn more. As an immediate work around, please use https://www.uvu.edu/itservices/.
Jul 9, 10:52 MDT
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 MDT
Scheduled - UEN Engineers will be performing network maintenance at the main campus starting tonight at 11:00 p.m. and ending at 1:00 a.m. No outages are expected. Please see their website for more details. https://www.uen.org/tech/network_outages.php.
Jul 8, 16:41 MDT
Jul 8, 2020
Jul 7, 2020
Resolved - The Outlook login issue has been resolved by updating the links on our websites. Please contact the Service Desk if you continue to see any issues logging in to Outlook.
Jul 7, 23:07 MDT
Identified - Outlook.com is not currently allowing login using uvid@uvu.edu. Please login at office.com to use Office 365 services.
Jul 6, 09:31 MDT
Resolved - This incident has been resolved.
Jul 7, 14:39 MDT
Monitoring - When accessing Canvas, users were seeing an error indicating the "site cannot be reached." Canvas Engineers were able to identify the error and applied a fix, which should resolve these errors. We're monitoring the results, and will provide an update shortly. status.instructure.com
Jul 7, 13:09 MDT
Jul 6, 2020
Resolved - This problem has been resolved.
Jul 6, 18:29 MDT
Monitoring - A fix has been applied for this issue. Please refresh your browser and log in again to access Personal Contact Information in myUVU.
Jul 6, 17:24 MDT
Investigating - Investigating: Users are currently unable to access the Personal Contact Information link in myUVU. We are currently looking into this issue and will report back when we know more.
Jul 6, 17:01 MDT
Resolved - This problem has been resolved.
Jul 6, 14:50 MDT
Monitoring - A fix has been applied for this issue. Please refresh your browser and log in again to access Personal Contact Information in myUVU.
Jul 6, 13:31 MDT
Investigating - Users are currently unable to access the Personal Contact Information link in myUVU. We are currently looking into this issue and will report back when we know more.
Jul 6, 13:12 MDT
Resolved - This problem has been resolved.
Jul 6, 14:50 MDT
Monitoring - A fix has been applied for this issue. We will continue to monitor for any future issues.
Jul 6, 13:59 MDT
Investigating - We are currently experiencing scattered reports of wireless connection issues on the north side of campus. We will report back when we know more.
Jul 6, 12:59 MDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 20:04 MDT
Monitoring - The issue has been identified and a fix has been applied. Messages will be delivered as different sending services automatically retry them. We are continuing to monitor things closely.
Jul 2, 19:29 MDT
Identified - We have identified that employee email accounts currently cannot receive email from external senders. We are working to find a solution. An update will be provided when we have more information.
Jul 2, 17:16 MDT
Investigating - We have received reports that some email messages are not being delivered in the expected time and are looking into this issue. An update will be provided when we have more information.
Jul 2, 16:57 MDT
Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 13:40 MDT
Monitoring - A fix has been deployed for this issue. If you experience an issue dropping your class please log out, clear your cache and cookies, and then log back into myUVU and attempt to drop the class again. If you need assistance or continue to experience issues please contact the Service Desk.
Jul 1, 11:01 MDT
Update - We have found the cause of the registration issue when dropping a class and are currently working to resolve it. If you are experiencing this issue please contact the Service Desk where they will assist you in dropping the class.
Jun 12, 09:25 MDT
Identified - We have identified an issue with registration where some students are experiencing problems when dropping classes. It is being worked on. An update will be provided when we have more information.
Jun 10, 14:57 MDT
Jun 30, 2020
Resolved - This problem has been resolved. Please let Service Desk know if you are still seeing issues.
Jun 30, 19:34 MDT
Investigating - Users are reporting issues with logging into DCVPN. Security is researching the issue and we will post when a resolution is found.
Jun 30, 18:07 MDT