Remote Desktop/Chat Support Outage
Incident Report for Utah Valley University
This incident has been resolved.
Posted Apr 02, 2020 - 16:52 MDT
A fix has been applied and service has been restored. Agents have been provided with new login instructions from the Service Desk. Please contact the Service Desk if you continue to experience any issues.
Posted Apr 02, 2020 - 16:32 MDT
A fix is in progress and the login method will change. We will provide another update with login instructions once service is completely restored.
Posted Apr 02, 2020 - 12:11 MDT
All remote desktop/chat support is currently unavailable through Service Desk and other areas due to a login issue. It is being worked on. We will provide an update when we know more.
Posted Apr 02, 2020 - 08:41 MDT
This incident affected: General IT Services.