Employee Email Partial Outage

Incident Report for Utah Valley University

Resolved

This incident has been resolved.
Posted Jul 02, 2020 - 20:04 MDT

Monitoring

The issue has been identified and a fix has been applied. Messages will be delivered as different sending services automatically retry them. We are continuing to monitor things closely.
Posted Jul 02, 2020 - 19:29 MDT

Identified

We have identified that employee email accounts currently cannot receive email from external senders. We are working to find a solution. An update will be provided when we have more information.
Posted Jul 02, 2020 - 17:16 MDT

Investigating

We have received reports that some email messages are not being delivered in the expected time and are looking into this issue. An update will be provided when we have more information.
Posted Jul 02, 2020 - 16:57 MDT
This incident affected: Email, Calendar, & Collaboration (Employee Email).