Enterprise Service Desk Phone Outage

Incident Report for Utah Valley University

Resolved

The phone outage affecting the Enterprise Service Desk has been resolved. Please contact the Service Desk if you experience any more issues.
Posted Jun 26, 2025 - 20:30 MDT

Monitoring

A fix has been applied and users should be able to reach the Enterprise Service desk via phone calls. We will continue to monitor this closely.
Posted Jun 26, 2025 - 10:18 MDT

Identified

We have identified a phone outage affecting users' ability to reach the Enterprise Service Desk via phone. Please contact ESD by chat or the Support Portal at https://www.uvu.edu/servicedesk/. Updates will be provided as we learn more.
Posted Jun 26, 2025 - 08:04 MDT
This incident affected: myUVU Services (myUVU General Services, myUVU Student Services, myUVU Employee Services) and General IT Services.